Job Description

About NYC Health + Hospitals

NYC Health + Hospitals/Sea View is a 304-bed long term care facility with a 5-Star CMS Quality Rating located on an 88-acre landmark campus in Staten Island's lush Greenbelt, easily accessible from all points by car and bus. Sea View provides high quality short-term rehabilitation and long-term skilled nursing services in a warm and comfortable setting. The facility is also well-known for its long-term care Traumatic Brain Injury unit, the first of its kind in New York State.

From more than 600 Nursing Homes, Sea View ranked #1 in Newsweek’s Best Nursing Homes in New York 2023 & 2024 . It also received high-performance ratings for Long-term Care and Short-term Rehabilitation from U.S. News & World Report’s Best Nursing Homes in America 2024 .

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description:

The Wellness Program Director will be working as a part of the holistic, proactive, and preventative Helping Healers Heal (H3) program bringing workforce wellness to all NYC Health + Hospitals staff across all tours. Reporting to the H3 Lead, the Wellness Program Director is responsible for coordination, crisis support, and successful planning, deployment, improvement and integration of wellness programming. The position will be based at the partner site or service line, working closely with Central Office. The role is workforce facing and has no patient engagement responsibilities.

The Wellness Program Director will support program development and implementation, create promotional materials, and track program outcomes. This role is intended for a detail-oriented self-starter with a passion for health and wellbeing, and partnership building. The Wellness Program Director will be responsible for supporting the organizational delivery and maintenance of wellness programming throughout their site/locations. The Wellness Program Director may make regular site visits to Central Office (virtually and in-person when appropriate) to build internal capacity to deliver wellness programs that align with the NYC Health + Hospitals’ 8 Dimensions of Wellness – Emotional, Environmental, Financial, Intellectual, Occupational, Physical, Social, and Spiritual.

The role requires coordination with Behavioral Health Services and the EAP at assigned locations, as well as to facilitate staff wellness activities such as wellness events, proactive unit-based wellness rounds, emotional support debriefs, trainings and in-services, management of the wellness room, and the adoption of unit-based wellness. This role requires consultation at all levels of the organization with leadership, departments, units, and individuals to establish wellness plans, activities (events, debriefs, trainings, etc.), and acts as contact/guide during staff crises. This person will collaborate with the H3 Lead to maintain strong relationships internally to strengthen staff wellness programming as well as co-facilitation of the H3 Steering Team.

Reporting Structure:

CEO, CQO, CXO, or H3 Lead at assigned Facility / Service Line + System Chief Wellness Officer at Central Office. The Wellness Program Director will work with both the service line/facility and Central Office to achieve wellness goals and develop wellness activities across their assigned location(s) and will assist with establishing and meeting system-wide standards.

Duties & Responsibilities:

• Responsible for strategic planning associated with health and wellness programs and overall embedding and fostering of wellness culture; facilitate the strategy and process to launch new programs based on the 8 Dimensions of Well-being across the facility/service line.
• Demonstrates effectiveness in planning, organizing, and managing the ongoing operations of employee wellness at assigned location(s).
• Assist in coordination and facilitation of wellness activities and programs for all employees across tours and disciplines.
• Proactive wellness and real-time crisis support for employees; assist in the development of service line/facility-based crisis plans for employees.
• Lead and facilitate, in concert with Helping Healers Heal stakeholders, department meetings to embed unit-based wellness programming across the facility/service line.
• Plan and implement trainings, speakers, seminars, and custom in-services that promote overall awareness and well-being of employees.
• Collaboration with Communications and Public Affairs offices to generate promotion and publicity plans for wellness programs throughout the facility/service line.
• Ensure awareness of wellness programs and resources available to improve utilization.
• Provide emotional debriefs, a 1:1 or group conversation with a focus on reflection, to foster a supportive and safe environment for all employees to connect and engage in emotional and psychological processing; minimum of 40 wellness encounters (1:1/group debriefs and wellness events) per month across all tours.
• Track all encounters on a monthly basis, enter pertinent information into the quality assurance program portal, and provide qualitative and quantitative data-based insights on facility/service line-specific utilization of the H3 program to key stakeholders.
• Oversee data management, ensuring integrity of data and use of H3 portal to accurately reflect wellness programming utilization.
• Handle sensitive and confidential mental health information due to the nature of emotional debriefs while upholding HIPAA compliance.
• Manages relationships with internal departments, partnerships with external vendors and stakeholders, and monitor the confidentiality, quality and accuracy of data and information shared/collected.
• Participate in service recovery surrounding staff well-being after sentinel events as well as risk management cases while ensuring the facility/service line are equipped to provide the necessary confidential wellness support to their staff in times of need.
• Ensure wellness programming is spread across the facility/service line equitably while establishing access across tours, weekends, and holidays by overseeing facility-specific H3 teams and programs.
• Facilitates proactive and preventative wellness rounds covering 100% of the facility/service line.
• Compile statistical summaries of participant data, training attendance, equipment inventories, process and outcome measures to ensure proper program evaluation.
• Assists the facility/service line in the development of policies and procedural guidelines relevant to the operation of the overarching wellness program and critical response workflows.
• Provides discipline & service-based wellness education and quality assurance report-outs (e.g. resident orientation, grand rounds, M&Ms, Town Hall, executive meetings, safety huddles, department heads meetings, etc.).
• Partner with H3 stakeholders and facility/service line-based H3 Steering Teams to develop partnerships with local Chiefs, Chairs, Department Heads, Directors, etc. to integrate wellness action plans across local areas.
• Maintains the budget for the Workforce Wellness department.
• Utilize data to facilitate PDSA cycles and to make targeted wellness interventions for clinical and non-clinical departments.
• Align to system standards and spread best practices of wellness.
• Establish trainings, engagement and onboarding activities to foster Peer Support Champion engagement for global spread of the program across work units and teams.
• Identify existing wellness programming and work to strategically unify wellness initiatives to increase visibility of existing offerings and work to reduce redundancies.
• Identify specific gaps within current wellness programs and opportunities to build on the existing strengths of the programs.
• Regularly evaluate the program components to improve employee satisfaction when utilizing services and identify new opportunities via continuous monitoring of nationwide, city, and state trends and best practices; partner with external organizations as needed.
• Optimize and continuously improveme the H3 program and wellness offerings via applying change management processes and tools to execute a strategy that sustains adoption of wellness behavioral changes.
• Partner with key service line/facility-wide senior leaders including but not limited to the Directors of Service, Behavioral Health leads, Nursing, GME, and the CEO’s cabinet.
• Work closely with operational staff and managers to assure successful transition to implementation of approved initiatives.
• Responsible for meeting goals in a timely and cost-effective manner.
• Continuously deliver on strategic plans that have been approved for the system while being held accountable to performance goals, plans, and other monitoring systems.
• Other related duties as directed by their superior.
• Works to identify financial opportunities to support well-being programming via grants, philanthropic outreach, etc.

Minimum Qualifications:

CERTIFICATION(S)/NYS LICENSE(S):

• Valid License issued by the New York State Education Department to practice as a Creative Arts Therapist; and
• Three years of full-time paid professional experience in Creative Arts Therapy.

KNOWLEDGEABLE IN :

• Knowledge and experience related to project management techniques and project planning activities
• Demonstrated interest/experience in staff wellness

COMPUTER PROGRAMS/SOFTWARE OPERATED:

• Microsoft Office Suite
• H3 online portal (training will be provided)

Department Preferences:

• This position relies heavily on having strong interpersonal and critical thinking skills.
• Excellent verbal, written, presentation, and group facilitation skills required.
• Ability and desire to work with a diverse group of individuals. This includes cultural competency, cultural humility, and the ability to communicate respectfully and effectively with clinical and non-clinical staff, and leadership.
• Strong leadership and management skills.
• The ability to find innovative ways to resolve problems.
• At least three years of experience in healthcare. Relevant experience in program development, program management, project management, or group facilitation preferred.

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