Job Description

Job Description

Frette is seeking a Store Manager for our new store opening in Toronto at the end of 2025.

The Store Manager drives store profitability by leading and inspiring their team of Sales Specialists and back-of-house support to provide clients with a superior shopping experience.

At Frette, we expect all employees to be team players by demonstrating a high degree of integrity and contributing to a positive environment that is fun, professional, and productive. Employees are required to contribute to maintaining all brand and operating standards consistently while ensuring a high level of customer service through extensive product knowledge and commitment to an elevated selling ceremony.

The Store Manager is responsible for Leadership, Sales, and Operations, as described below.

LEADERSHIP:

• Coach, motivate, and inspire team members to accomplish store goals. Maximize team performance by working alongside them on the sales floor and providing consistent support and direction.
• Create a high-performance culture by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and timely feedback, including actively managing poor performance.
• Participate in attracting, recruiting, and onboarding a high-performing team.
• Train team in all aspects of the business including product knowledge, client experience, and retail systems.
• Conduct monthly touchbases discussing results, areas of opportunities, and developing action plans.
• Lead daily morning and monthly store meetings, delivering key business communication, daily objectives, and team-building opportunities.
• Provide feedback to the Retail Director/Area Manager when a policy or procedure is difficult to manage or enforce and/or with ideas for improvement.
• Liaise with corporate partners on business strategies and opportunities.
• Monitor and uphold the team’s adherence to company policies and procedures.

SALES:

• Operate as a Frette Brand Ambassador and lead by example on the selling floor, embracing Frette’s selling ceremony, confidently speaking to the product as well as Frette’s heritage and craftsmanship.
• Support Sales Specialists using CRM and clienteling tools to acquire and retain their client base.
• Actively monitor customer satisfaction and outreach to drive continuous improvement.
• Engage in business development activities including networking within their neighborhood to create partnerships with showrooms, designers, hospitality, and property managers.
• Contribute toward client experience by offering white glove services to clients including home installations, consultations, Bespoke services, and home deliveries.
• Exhibit a strong grasp of retail KPI’s and ability to strategize when performance standards are not met.
• Manage and resolve customer service issues with the end goal of retaining the client relationship.

OPERATIONS:

• Completes store operational requirements including but not limited to accurate monthly schedules, end of month recap, and expense reports.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Drives continuous improvement in stockroom processing and replenishment procedures.
• Minimizes loss by ensuring all loss prevention procedures are followed and adhered to.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Efficiently execute the following daily performance needs, including but not limited to: key holder opening and closing store procedures, cash handling, charge sends, returns and exchanges, resolving client concerns as well as completing and relaying all required reporting.
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
• Participate in maintaining visual standards, including VM rotations, bed changes, and daily VM and cleanliness standards.
• Participate in bi-annual inventory.
• Liaise and partner with IT on any helpdesk-related inquiries.
• Local travel to the offsite storage facility and bank as needed.

Additional responsibilities as needed per business needs as identified by the Store Manager and Corporate Business Partners.

SKILLS AND QUALIFICATIONS:

• Minimum 10 years of retail management experience, preferably within a luxury retail environment, hospitality, or interior design.
• Must possess and consistently exhibit the competencies relative to the position with proven success in revenue growth through business development.
• Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace.
• Industry awareness and strong business acumen, including the ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Detail-oriented with strong organization and follow-up skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong interpersonal and written and verbal communication skills including the ability to lead discussions in diverse groups of varying size.
• Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Team-oriented but also self-driven with an entrepreneurial spirit.
• Ability to build and maintain effective working relationships with team members and business partners along with willingness to set and maintain high standards of performance.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

PHYSICAL REQUIREMENTS:

• Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.
• Ability to maneuver effectively around the boutique floor, stock room, and offsite.
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA-approved ladder safety.

The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.

Responsibilities

• Set and execute sales performance goals to increase profitability
• Hire, train, and assess store employee's productivity and performance
• Maintain orderly, presentable appearance of the store
• Oversee stock and store operations

Qualifications

• High school education or equivalent experience
• 2+ years' store management experience
• Customer centric with a positive attitude

Job Tags

Similar Jobs