Job Description

Who are we?

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. Our current focus and innovation in Digital Hyper expansion TM offers nearly limitless opportunities for career growth. For a brief 1-minute video about us, you can check out

Photon is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We bring out the best in each other.

As a Service Design er, you will play a pivotal role in shaping seamless, user-centric services by collaborating across multidisciplinary teams to drive innovation and deliver exceptional customer experiences .

Key Responsibilities:

• Stakeholder Collaboration : Work closely with product managers, developers, designers, and business analysts to define service requirements, objectives, and success metrics .
• End-to-End Design Leadership : Lead comprehensive service design initiatives, from research and ideation to prototyping and implementation, ensuring solutions align with user needs, business goals, and brand standards .
• User Insights : Conduct in-depth user research, usability testing, and customer journey mapping to identify pain points, uncover opportunities, and enhance service offerings .
• Service Visualization : Develop service blueprints, wireframes, and interactive prototypes that effectively communicate design concepts and workflows to stakeholders and team members .
• Cross-Functional Collaboration : Partner with UX/UI designers, developers, and content strategists to deliver intuitive and visually engaging user interfaces that complement the broader service experience .
• Process Optimization : Quickly map out and analyze processes (using tools like Figma) based on stakeholder input, identifying areas for improvement and optimizing customer and client experiences .
• Problem Solving : Address and resolve complex design challenges, ensuring that service solutions are both practical and innovative .

Qualifications:

Skills :

• Proficiency in service design methodologies, including journey mapping, blueprinting, prototyping, process simplification.
• Strong communication and collaboration skills to effectively work with cross-functional teams.
• Expertise in design tools, particularly Figma, for process mapping and prototyping.
• Analytical mindset with the ability to balance user needs, business objectives, and technical feasibility

Bonus Skills :

Previous experience as a UX/UI Designer is a strong plus .

Portfolio : A compelling design portfolio that showcases your ability to solve problems and improve user experiences. Be prepared to present and walk through your work.

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