Job Description
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$30,000 Sign-on for External Candidates Telephonic After-Hours Call - Nights, Weekends, Rotating Holidays Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.
As a team member of our Senior Community Care (SCC) product, we work with a team to provide care to patients at home in a nursing home, assisted living for senior housing. This life-changing work adds a layer of support to improve access to care.
We’re connecting care to create a seamless health journey for patients across care settings. Join us to start
Caring. Connecting. Growing together. The Home and Community Care (HCC) program is a longitudinal, integrated care delivery program. The HCC National On Call advanced practice clinician (APC) is responsible for providing telephonic care and direction to members and facility staff during various evening, overnight, weekend, and holiday hours. This role is responsible for the delivery of medical care services to a pre-designated group of enrollees.
In this remote role you will provide afterhours virtual (primarily telephonic) care for aging residents in various settings. This excellent opportunity affords an autonomous role bringing enormous satisfaction in the care and comfort of our aging population. In this role you will have the ability to achieve work life balance. Optum is transforming care delivery with innovative and personal care. As one of the largest employers of APCs, Optum offers unparalleled career development opportunities.
Scheduling - This is a full time, work from home position requiring variable shift coverage on weeknights, weekends, and holidays
- While your shift times can vary, we provide coverage to members:
- on weeknights from 5pm- 8am local time, and
- continuous weekend coverage from Friday at 5pm to Monday at 8am, and
- Holiday coverage beginning at 5pm of the end of the last business day to 8am of the resumption of business hours
- Weekday Shifts are 5PM-2AM or 11PM-8AM
- Weekend Shifts are 11AM-11PM or 1AM-1PM
- Holiday scheduling is completed at the beginning of the year for advanced planning
Experience Preference: Candidates with recent experience in high-acuity geriatric care (e.g., SNF, LTACH, Hospitalist, ICU, Emergency) are preferred.
Call Handling: You will receive about 4 after-hours calls per hour on average from Nursing Home Staff, RNs, DONs, Staff
Typing Skills: Excellent typing skills are essential as you will need to enter notes live for each case
If you have an active New York license, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities - Available on provided telephonic platform, both taking and placing calls to coordinate care for members between facilities, hospitals, and Optum field colleagues
- Utilize EMR proficiently to provide acute care to members during overnight and weekend and holiday hours
- Primary Care Delivery
- Manage both medical and behavioral, chronic, and acute conditions effectively, and in collaboration with a physician or specialty provider
- Responsible for ensuring encounter is documented appropriately to support the diagnosis at that visit
- Attend and complete all mandatory educational training requirements
- Care Coordination
- Monitor the needs of members and families while facilitating any adjustments to the plan of care as situations and conditions change
- Review orders and interventions for appropriateness and response to treatment to identify the most effective plan of care that aligns with the member’s needs and wishes
- Program Enhancement Expected Behaviors
- Regular and effective communication with internal and external parties including physicians, members, key decision-makers, nursing facilities, HCC staff and other provider groups
- Ability to meet shift scheduling requirements, and attendance expectations
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications - Active NY NP license or ability to obtain by start date. Licensure must be unencumbered, free of any open/unresolved disciplinary actions including probation or restrictions against privilege to practice
- Active ANCC or AANP national certification in Family, Geriatrics, Adult, Adult-Gerontology Primary Care, or Adult-Gerontology Acute Care certification, or the ability to obtain national certification and/or NP license in state of assignment by start date
- Current active DEA licensure or ability to obtain post-hire, per state regulations (unless prohibited in state of practice)
- Availability to work assigned weekends, weekdays, and pre-assigned holidays
Preferred Qualifications - 2+ years of hands-on postgrad experience within Long Term Care
- Understanding of Geriatrics and Chronic Illness
- Understanding of Advanced Illness and end of life discussions
- Proficient computer skills, including the ability to document medical information with written and electronic medical records
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
The salary range for this role is $104,500 to $156,000 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Job Tags
Hourly pay, Minimum wage, Holiday work, Full time, Part time, Work experience placement, Local area, Remote job, Trial period, Shift work, Night shift, Weekend work, Afternoon shift, Weekday work,