Job Description
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title: Inside Sales Rep (Hyper Care Specialist)
Location: Charleroi, PA
About Us: Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing , infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Gardner, Denver, Nash, a division of Ingersoll Rand, manufactures blowers, vacuum systems, and engineered systems for industrial , commercial, and government applications. Our products are designed by industry leading engineers, and manufactured to exacting specifications. Our knowledgeable team takes metal castings and other raw materials and turns them into the high-performing products we are known for around the world.
Job Overview: The Hypercare Specialist achieves sales objectives within product range or assigned areas/districts. The Hypercare Specialist pursues sales leads, promotes products, concludes orders and maintains records of sales activities. This role will follow a hybrid work schedule and will work onsite at our Bentleyville, PA location three days per week and will have the ability to work from home two days per week.
Responsibilities: - Inbound Leads: First responder for leads received through the website. Will qualify lead and either pursue an order or hand-off the lead proactively to the appropriate colleague based on standard work in place
- Outbound Sales Calls: Promotes the sale of company products through the Sales Representative / Authorized Service Center network, direct to customers, and other channels as appropriate. Uses technical knowledge to support and build sales. Identifies, develops and maintains direct sales to end users.
- Makes calls on drifted accounts and other targeted campaigns
- Website Product Support: First responder for website chat functionality.
- Quote Follow-up: Make outbound calls to follow-up on open opportunities and quotations, to push for closure or other information needed to advance the opportunity
- Prospect Contacts (Cold Leads): Make outbound calls to cold leads collected through website, webinars or other means
- Technical Sales: Utilizes technical knowledge to assess the potential application of company products, offering solutions that meet customer needs. Researches and presents information showing potential customers the cost benefit of utilizing GDI products
- Sales Documentation: Will maintain thorough records of interactions with customers via phone, e-mail and other means in the Salesforce.com system and also maintain strong communication with other departments associated with these sales activities.
- Funnel (Pipeline) Management: Will manage the funnel of opportunities and quotations created in a disciplined manner to ensure maximum win rate from efforts put forth
- Forecasts/Budgets/Targets: Gives input to forecasts & budgets and is required to meet order entry budget targets. Will be expected to meet targets related to speed of response on leads received and correspondence handled
Requirements: - High School Diploma or G.E.D.
- 3+ years of experience within customer service, sales or account management.
- Ability to quickly and easily develop excellent relationships with team members, customers, and channel partners.
- Comfortable working with a great urgency with speed and quality of response measured.
- Previous customer facing experience, in a customer service, technical support or field service.
- Proficiency in Microsoft Office software, and CRM (preferably Salesforce.com).
- Familiarity with Enterprise management software (preferably SAP) and phone management software (preferably InContact).
Preferred: - Bachelor's degree in Marketing, Business or Engineering (or international equivalent).
- Experience with rotating equipment or other manufacturing related experience.
What we offer: At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit
To apply: Please apply via our website by July 5th in order to be considered for this position.
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Job Tags
2 days per week, 3 days per week,