Job Description

JOB SUMMARY

Person to assist patients by accommodating their needs and request for services. Paying special attention to patients with limited mobility and assisting them in a timely manner to their destination.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acknowledge and greet all guests and patients.
• Assist patients in and out of vehicles, wheelchairs, and stretchers.
• Transport patients to physicians' offices or other locations.
• Respond to pages promptly.
• Respond promptly to emergency codes, trauma, or disaster situations according to established policies and procedures.
• Document and complete all paperwork in a timely fashion.
• Responsible for general cleanliness and appearance of portico, foyer, and lobby.
• Alert management to any security issues and take appropriate action as necessary.
• Be proactive with answering questions and providing directions.
• Return all unused wheelchairs to lobby and secure at night.
• If/when driving the Patient Shuttle, will be additionally governed by the Guest Services Shuttle Driver .
• Be proactive with answering questions and providing directions.
• May be authorized and trained in the use of a fire extinguisher.
• Other duties as assigned.

CORPORATE CULTURE RESPONSIBILITIES

• Follow established corporate and department-specific policies and procedures
• Attend all corporate and department-specific required training.
• Uphold MCC's Purpose, Values, and Vision.
• Abide by MCC's Corporate Culture Responsibilities.
• Perform other duties as may be assigned cheerfully and willingly.

EDUCATION/EXPERIENCE REQUIREMENTS

• Minimum education requirement is high school diploma or GED.
• Must have valid driver's license, and be insurable according to our automotive insurance company's criteria, to operate all MCC vehicles including rented equipment.

KNOWLEDGE, SKILLS AND ABILITIES

• Must be an independent thinker and be able to make good decisions quickly.
• Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
• Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
• Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
• Proficient in use of English language both in written and verbal communication.
• Must be able to communicate with individuals of varying socio-economic backgrounds.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Post-offer and annual hearing and vision checks, conducted by MCC, must demonstrate ability to successfully operate the shuttle cart and other MCC vehicles.
• Ability to lift, move, support, push and pull up to 80 pounds on a routine basis. May lift up to 80lbs on an occasional basis.
• Ability to be aware of surroundings and use strategic thinking to get to guest as quickly as possible.
• Ability to stand and walk on a constant basis throughout the day.
• Must be able to operate telephone, wheelchair, stretcher, dolly, all types of MCC vehicles, and two-way communications devices.
• Ability to navigate the entire medical campus utilizing stairwells, elevators, and golf carts.
• Talking (Must be able to effectively communicate verbally): Yes
• Seeing: Yes
• Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Must exhibit stable work behaviors daily.
• Must be able to work alone all the while keeping in contact with the inside base unit.
• Must possess adequate individual coping skills.
• Ability to remain calm and professional regardless of workload or time constraints.
• Must be able to work under stress and remain calm and professional.

WORK ENVIRONMENT

• Able to work in any type weather condition (extreme heat or cold, rain and wind).
• Exposed to frequent and constant interruptions in daily functions/schedule.
• Must be available to customers and staff throughout the day.
• Required to work extended hours to meet department needs.

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