Job Description
ADP is hiring a Carrier Relations Executive.
- Are you empathic to client needs, the people on your team, and external partners to drive success?
- Do you have a knack for escalation resolution, process improvement, and understanding the nuances of complex organizations?
- Are you looking for an inclusive environment with a culture of collaboration and belonging?
- Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
You are: A relationship or strategy consultant or business management professional with the ability to establish and support strategic partnerships with our benefit carriers. You are a highly motivated self-starter inspired by working with cross-functional teams to successfully deliver and deploy top executive initiatives from strategy through to execution. You possess capabilities in the areas of relationship building, strategic thinking, business analysis and cross-functional collaboration.
You will: Develop and enhance strategic business partnerships by building trust with insurance carriers' key decision makers to drive client retention/improve loss prevention. Possess a complete understanding of our carriers' business objectives, strategic direction, and requirements, to proactively demonstrate and deliver increased value throughout the lifecycle of the partner's clients. Acts as a liaison between the carrier and ADP, serving as an internal advocate. The role includes occasional travel.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: /DEI_Videos
Ready to #MakeYourMark?
Apply now! WHAT YOU'LL DO: Responsibilities
Here's what you can expect on a typical day: - Develop and enhance strategic business partnerships by building trust with our carriers' key decision makers to drive client retention/improve loss prevention.
- Possess a complete understanding of our carriers' business objectives, strategic direction and requirements, to proactively demonstrate and deliver increased value through the lifecycle of the partners' clients.
- Act as a liaison between the carrier and ADP, serving as an internal client advocate, capable and empowered to mobilize the right resources to ensure partnership alignment.
- Maintain a comprehensive understanding of the entire ADP product suite and coordinates communication among the various business partners.
- Serve an assigned client base as defined by the Relationship Management Strategy
- Proactively ensure client satisfaction through periodic conference calls and client visits.
- Promote carrier participation in focus groups to solicit feedback on product/service initiatives.
- Communicate and promote key ADP initiatives to the carrier (e.g., user group meetings, product enhancements, etc.).
- Coordinate carriers' client projects, resolution of critical service issues, and follow-up to NPS feedback.
- Determine the components of projects and prepares comprehensive project plan and scope of all required activities.
- Communicate status and next steps to the carrier and appropriate internal ADP partners.
- Perform strategic account review with the carrier to reinforce the ADP value proposition by maintaining comprehensive and timely records on service activities.
Behaviors: - Adaptability
- Alignment
- Collaboration
- Ethics/Integrity
- Innovation
- Process & Project Management
- Results Orientation
- Service Orientation / Client Focus
Technical Skills: - Proficient with MS PowerPoint skills - putting together presentations cohesively, depending on the project or audience.
- Proficient in MS Excel skills such as creating pivot tables, v-lookups when analyzing data and being able to tie that analysis back to a business case or results.
- Knowledge of Salesforce and Tableau is helpful to create meaningful dashboards, insights and interpret data.
TO SUCCEED IN THIS ROLE: Required Qualifications
- 5 - 8 years of directly related experience
BONUS POINTS FOR THESE: Preferred Qualifications
- Contributes to developing organization objectives with regard to:
- Creative Thinking -- collaborates with carriers and associates to deliver high-quality solutions.
- Analytics -- develops business cases and advanced models to support decision making and mines key insights from large data sets to inform sales and service strategies.
- Develops training, carrier, and executive presentations.
- Excellent written, verbal and presentation skills are required.
- Ability to conceptualize, negotiate and sell ideas internally and externally is essential.
- Ability to function in a flexible, constantly changing environment and identify and recommend opportunities for improving operations to be scalable.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: - Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our business resource groups to connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for?
Apply now!
Job Tags
Flexible hours,