Job Description

Assistant Community Manager

Location: Middle River, MD

The Opportunity

We are seeking a dependable and professional Assistant Community Manager to support the daily operations of a 347-unit apartment community. This is an opportunity to play a key leadership role in a fast-paced environment. If you have experience in property management, strong administrative skills, and the ability to handle challenging conversations with professionalism , we want to hear from you.

Position Overview

This is not an ordinary assistant role. As the second-in-command , you will work closely with the Community Manager to ensure smooth operations, positive resident relations, and timely rent collections. You must be able to balance firm policy enforcement with a commitment to excellent customer service.

Key Responsibilities

• Partner with the Community Manager to ensure timely rent collection and lease compliance.
• Manage the entire collections process, including sending notices and coordinating with legal teams.
• Handle lease enforcement and resident issues in a professional and solution-oriented manner.
• Maintain accurate records of resident communications, maintenance requests, and office files.
• Coordinate and host resident events to promote a positive community atmosphere.
• Process administrative tasks, including work orders, vendor invoices, and reports.
• Provide exceptional customer service while enforcing community policies and procedures.

Qualifications

• Minimum 3 years of property management or related administrative experience .
• Proven experience in collections and lease enforcement .
• Strong interpersonal and communication skills, with the ability to handle difficult conversations.
• Associate’s degree or equivalent work experience.
• Valid driver’s license and reliable transportation .
• Fair Housing Certification or willingness to obtain.
• Proficient with Microsoft Office and property management software .
• Ability to work occasional weekends and holidays as needed.

Benefits

• 401(k)
• Health, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Paid Time Off, including Summer Fridays
• Paid Parental Leave
• Wellness Programs
• Professional Development Opportunities

Ideal Candidate

You are confident, professional, and solutions-focused , with a strong ability to balance policy enforcement and customer service . You thrive in fast-paced environments and are motivated to maintain a well-run, welcoming community for residents.

How to Apply

If you are ready to bring your property management experience and leadership skills to a growing team, we encourage you to apply. All applications will be handled confidentially. We are an equal opportunity employer committed to building a diverse and inclusive team.

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